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CD of the Month Club FAQ
(→Login and Registration Issues) |
Emily.sharpe (Talk | contribs) (→Other Questions About My Subscription(s)) |
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Your account is contingent upon an email address and you will need to use that same email | Your account is contingent upon an email address and you will need to use that same email | ||
| − | address that the subscription was originally signed up with | + | address that the subscription was originally signed up with in order to access the same |
account. | account. | ||
If you have ever entered an email address, made a purchase on the website, or have been | If you have ever entered an email address, made a purchase on the website, or have been | ||
| − | a CD or MP3 of the Month Club subscriber, then you already have an account set up | + | a CD or MP3 of the Month Club subscriber, then you already have an account set up on our website. |
| − | + | ||
If you do not know the previous email address, or no longer have access to it, please contact us | If you do not know the previous email address, or no longer have access to it, please contact us | ||
| − | at 866-526-2151 or cdclubinfo@ | + | at 866-526-2151 or cdclubinfo@augustineinstitute.org and we can update it for you. |
===Other Questions About My Subscription(s)=== | ===Other Questions About My Subscription(s)=== | ||
'''Can I choose my own titles?''' | '''Can I choose my own titles?''' | ||
| − | The | + | The CD of the Month Club titles are a new production each month, and, therefore, you are not able to choose the titles. The automated production process that we use allows us to produce, pack, and ship (via bulk mail) a high volume of the same CD title at a reduced price during the month. After that month, production changes over to a new title and the previous title is no longer available through the CD of the Month Club. These past titles are then made available at regular price and can be purchased individually through our online store. |
'''Will I receive one title per month?''' | '''Will I receive one title per month?''' | ||
| − | Yes, if you are a CD or MP3 of the Month Club subscriber, you will receive either 1, | + | Yes, if you are a CD or MP3 of the Month Club subscriber, you will receive either 1, 2, 6 or 10 copies of the same title (not different titles) for that month so that you can keep 1 copy for yourself and evangelize with the rest, sharing with family, friends, co-workers, etc. The title is a brand new Lighthouse Talk each month. |
'''When will I receive my first shipment?''' | '''When will I receive my first shipment?''' | ||
| − | + | For CDs, please allow up to 4-6 weeks for delivery of your first CD(s). | |
| + | For MP3 Downloads, the first title downloads immediately. After that you will be notified via email at the beginning of the month when you new download is ready. | ||
'''When will I receive my monthly CDs?''' | '''When will I receive my monthly CDs?''' | ||
| − | Although the CDs are all mailed out on the same day, via bulk mail, they can arrive at different times of the month in different areas of the country. The CDs | + | Although the CDs are all mailed out on the same day, via bulk mail, they can arrive at different times of the month in different areas of the country. The CDs can arrive any time during the month before being considered late. |
'''On what day of the month is my credit card charged?''' | '''On what day of the month is my credit card charged?''' | ||
| − | + | The first CD charge date will be on the 15th of the month and all subsequent charges will be on the 2nd day of every month thereafter. | |
| + | MP3 Downloads are charged immediately, then on the 2nd day of every month thereafter. | ||
| Line 59: | Line 60: | ||
'''How and when do the CDs ship each month?''' | '''How and when do the CDs ship each month?''' | ||
| − | The CD(s) are mailed bulk media mail via the U. S. Postal Service as soon as the subscriptions for that month are processed. If subscribing after the | + | The CD(s) are mailed bulk media mail via the U. S. Postal Service as soon as the subscriptions for that month are processed. If subscribing after the 15th of the current month, you should receive your CD(s) at the end of next month. |
| − | '''How do I order prior | + | '''How do I order prior months’ CDs if I want additional copies?''' |
| − | Prior months’ titles may be purchased through the [https://www.lighthousecatholicmedia.org/store | + | Prior months’ titles may be purchased through the [https://www.lighthousecatholicmedia.org/store Store] 5-6 weeks after initial release. Want to hear about new product releases immediately? Join our [http://www.lighthousecatholicmedia.org/signup Email List here!] |
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Yes. If paying by check, a 12-month subscription is required and may be renewed annually. Please make check payable to: | Yes. If paying by check, a 12-month subscription is required and may be renewed annually. Please make check payable to: | ||
| − | + | Augustine Institute | |
| − | + | 6160 S. Syracuse way Suite 310 | |
| − | + | Greenwood Village, CO 80111 | |
| − | or call | + | or call 866-526-2151. |
| − | '''If I want to submit feedback and comments regarding the presentations, how do I best communicate with | + | '''If I want to submit feedback and comments regarding the presentations, how do I best communicate with you?''' |
| − | [https://www.lighthousecatholicmedia.org/feedback Click here] to evaluate a CD or send us an e-mail at [mailto:CDClubInfo@ | + | [https://www.lighthousecatholicmedia.org/feedback Click here] to evaluate a CD or send us an e-mail at [mailto:CDClubInfo@augustineinstitute.org CDClubInfo@augustineinstitute.org]. |
'''If I cancel my subscription after my credit card has been charged, will I still receive the CDs?''' | '''If I cancel my subscription after my credit card has been charged, will I still receive the CDs?''' | ||
| − | Yes, once the credit card is charged, we automatically ship the CDs | + | Yes, once the credit card is charged, we automatically ship the CDs. |
'''Can I return the CDs after I receive them?''' | '''Can I return the CDs after I receive them?''' | ||
| − | + | CDs cannot be returned because we have designed this program to keep these CDs as inexpensive as possible. You may cancel your subscription at any time by logging into your account. We experience a very low cancellation rate due to the low cost and high value of the program. We receive hundreds of testimonials each month. Please give us your feedback. | |
| Line 105: | Line 106: | ||
'''How do I contact customer service?''' | '''How do I contact customer service?''' | ||
| − | Please e-mail us at [mailto:CDClubInfo@ | + | Please e-mail us at [mailto:CDClubInfo@augustineinstitute.org CDClubInfo@augustineinstitute.org], or call 866-526-2151. |
Latest revision as of 19:39, 30 March 2017
[edit] Login and Registration Issues
Are my account number, account name, and password case sensitive?
Yes. Note: your username is your email address.
Why can’t I find my subscription after I login to my account?
Your account is contingent upon an email address and you will need to use that same email address that the subscription was originally signed up with in order to access the same account.
If you have ever entered an email address, made a purchase on the website, or have been a CD or MP3 of the Month Club subscriber, then you already have an account set up on our website.
If you do not know the previous email address, or no longer have access to it, please contact us at 866-526-2151 or cdclubinfo@augustineinstitute.org and we can update it for you.
[edit] Other Questions About My Subscription(s)
Can I choose my own titles?
The CD of the Month Club titles are a new production each month, and, therefore, you are not able to choose the titles. The automated production process that we use allows us to produce, pack, and ship (via bulk mail) a high volume of the same CD title at a reduced price during the month. After that month, production changes over to a new title and the previous title is no longer available through the CD of the Month Club. These past titles are then made available at regular price and can be purchased individually through our online store.
Will I receive one title per month?
Yes, if you are a CD or MP3 of the Month Club subscriber, you will receive either 1, 2, 6 or 10 copies of the same title (not different titles) for that month so that you can keep 1 copy for yourself and evangelize with the rest, sharing with family, friends, co-workers, etc. The title is a brand new Lighthouse Talk each month.
When will I receive my first shipment?
For CDs, please allow up to 4-6 weeks for delivery of your first CD(s). For MP3 Downloads, the first title downloads immediately. After that you will be notified via email at the beginning of the month when you new download is ready.
When will I receive my monthly CDs?
Although the CDs are all mailed out on the same day, via bulk mail, they can arrive at different times of the month in different areas of the country. The CDs can arrive any time during the month before being considered late.
On what day of the month is my credit card charged?
The first CD charge date will be on the 15th of the month and all subsequent charges will be on the 2nd day of every month thereafter. MP3 Downloads are charged immediately, then on the 2nd day of every month thereafter.
How do I update my payment information?
Once you are logged in, click on “My Account” and under Addresses you will see “Payment Profiles”. Over to the right side of the screen under “Actions” click on the word “Edit” to update your credit/debit card. Make sure the address shown is the correct billing address for the credit card you are entering.
How long does it take to process a change of address?
Please allow up to 4-6 weeks from the time you notify us, for this change to be effective.
Does my subscription stop immediately upon cancellation?
Please allow up to 4-6 weeks for the entire cancellation process to complete. Depending on the date of your cancellation, you may still receive the next CD already started into production for you during the prior month and that CD will still charge on the 2nd day of the following month.
How and when do the CDs ship each month?
The CD(s) are mailed bulk media mail via the U. S. Postal Service as soon as the subscriptions for that month are processed. If subscribing after the 15th of the current month, you should receive your CD(s) at the end of next month.
How do I order prior months’ CDs if I want additional copies?
Prior months’ titles may be purchased through the Store 5-6 weeks after initial release. Want to hear about new product releases immediately? Join our Email List here!
May I pay for this subscription with a check?
Yes. If paying by check, a 12-month subscription is required and may be renewed annually. Please make check payable to:
Augustine Institute 6160 S. Syracuse way Suite 310 Greenwood Village, CO 80111
or call 866-526-2151.
If I want to submit feedback and comments regarding the presentations, how do I best communicate with you?
Click here to evaluate a CD or send us an e-mail at CDClubInfo@augustineinstitute.org.
If I cancel my subscription after my credit card has been charged, will I still receive the CDs?
Yes, once the credit card is charged, we automatically ship the CDs.
Can I return the CDs after I receive them?
CDs cannot be returned because we have designed this program to keep these CDs as inexpensive as possible. You may cancel your subscription at any time by logging into your account. We experience a very low cancellation rate due to the low cost and high value of the program. We receive hundreds of testimonials each month. Please give us your feedback.
How can I change the delivery address or the credit card?
Login to your account and Click on the "Make Changes to this Subscription" link next to the subscription you want to change.
How long does it take to process a change of address?
It takes 3-4 weeks from the time you notify us before your subscription will arrive at your new address.
How do I contact customer service?
Please e-mail us at CDClubInfo@augustineinstitute.org, or call 866-526-2151.
