CD of the Month Club FAQ

Revision as of 16:57, 23 August 2016

Login and Registration Issues

Are my account number, account name, and password case sensitive?

Yes. Note: your username is your email address.

Why can’t I find my subscription after I login to my account?

Your account is contingent upon an email address and you will need to use that same email address that the subscription was originally signed up with in order to access the same account.

If you have ever entered an email address, made a purchase on the website, or have been a CD or MP3 of the Month Club subscriber, then you already have an account set up on our website.

If you do not know the previous email address, or no longer have access to it, please contact us at 866-526-2151 or cdclubinfo@augustineinstitute.org and we can update it for you.

Other Questions About My Subscription(s)

Can I choose my own titles?

The Lighthouse CD of the Month Club titles are a new production each month, therefore, Lighthouse chooses the titles. The automated production process that we use allows us to produce, pack and ship (via bulk mail) a high volume of the same CD title at a reduced price during the month. After that month, production changes over to a new title and the previous title is no longer available through the CD of the Month Club. These past titles are then made available at regular price and can be purchased individually through our online store.

Will I receive one title per month?

Yes, if you are a CD or MP3 of the Month Club subscriber, you will receive either 1, 2, 6 or 10 copies of the same title (not different titles) for that month so that you can keep 1 copy for yourself and evangelize with the rest, or share with family, friends, co-workers, etc. These are brand new Lighthouse productions each month.

When will I receive my first shipment?

CDs - Please allow up to 4-6 weeks for delivery of your first CD(s). Mp3 Downloads - The first title downloads immediately, after that you will be notified via email at the beginning of the month when you new download is ready.

When will I receive my monthly CDs?

Although the CDs are all mailed out on the same day, via bulk mail, they can arrive at different times of the month in different areas of the country. The CDs actually have all throughout the month to arrive before being considered late.

On what day of the month is my credit card charged?

The first CD charge date will be on the 15th of the month and all subsequent charges will be on the 2nd day of every month thereafter. Mp3 Downloads are charged immediately, then on the 2nd day of every month thereafter.

How do I update my payment information?

Once you are logged in, click on “My Account” and under Addresses you will see “Payment Profiles”. Over to the right side of the screen under “Actions” click on the word “Edit” to update your credit/debit card. Make sure the address shown is the correct billing address for the credit card you are entering.

How long does it take to process a change of address?

Please allow up to 4-6 weeks from the time you notify us, for this change to be effective.

Does my subscription stop immediately upon cancellation?

Please allow up to 4-6 weeks for the entire cancellation process to complete. Depending on the date of your cancellation, you may still receive the next CD already started into production for you during the prior month and that CD will still charge on the 2nd day of the following month.

How and when do the CDs ship each month? The CD(s) are mailed bulk media mail via the U. S. Postal Service as soon as the subscriptions for that month are processed. If subscribing after the 15th of the current month, you should receive your CD(s) at the end of next month.

How do I order prior month’s CDs if I want additional copies?

Prior months’ titles may be purchased through the Lighthouse Online Company Store 5-6 weeks after initial release. Want to hear about new product releases immediately? Join our Email List here!

May I pay for this subscription with a check?

Yes. If paying by check, a 12-month subscription is required and may be renewed annually. Please make check payable to:

   Lighthouse Catholic Media, NFP
   303 E. State Street
   Sycamore, IL 60178

or call 866-526-2151.

If I want to submit feedback and comments regarding the presentations, how do I best communicate with Lighthouse?

Click here to evaluate a CD or send us an e-mail at CDClubInfo@lighthousecatholicmedia.org

If I cancel my subscription after my credit card has been charged, will I still receive the CDs?

Yes, once the credit card is charged, we automatically ship the CDs

Can I return the CDs after I receive them?

The CD(s) cannot be returned because we have designed this program to keep these CDs as inexpensive as possible. You may cancel your subscription at any time by Logging In to your account. We experience a very low cancellation rate due to the low cost and high value of the program. We receive hundreds of testimonials each month. Please give us your feedback.

How can I change the delivery address or the credit card?

Login to your account and Click on the "Make Changes to this Subscription" link next to the subscription you want to change.

How long does it take to process a change of address?

It takes 3-4 weeks from the time you notify us before your subscription will arrive at your new address.

How do I contact customer service?

Please e-mail us at CDClubInfo@lighthousecatholicmedia.org, or call 866-526-2151.